Refund and cancellation policy

Cancelling a plan

Cancel any time from Account in the app. Your plan stays active until the end of the current billing period and won’t renew. You keep the reels you have already exported.

Failed reels are refunded automatically

If an export fails on our side, the reel goes back to your plan or credits automatically. Each reel also includes 2 free re-exports, and a failed re-export is given back too.

Payments

• Plans: fees for a billing period that has started are not refunded, except where required by law or stated here. [Confirm.]
• Pay-per-reel credits: unused credits can be refunded within [7] days of purchase; used credits can’t. [Confirm.]
• Duplicate or wrong charges: refunded in full once verified.
• Service problems: if a reel couldn’t be made because of a fault on our side, contact us and we’ll refund or credit it.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, usually within [5–7] working days after approval. Your bank may take longer to show it.

How to ask

Write to [support email] from your account email with the payment id (it starts with pay_). See Contact.