Draft for lawyer review. Not yet legal advice or a binding policy. Items in [brackets] must be filled in before launch.
Contact
Last updated: [Date]
We read every message. Write from the email you sign in with so we can find your account.
Support and billing
Email: [support email]
We reply within [1–2] working days, Monday to Friday, [10:00–18:00 IST].
Grievance Officer
Under the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023:
[Name], Grievance Officer
[Legal entity name], [registered address]
Email: [grievance email] · Phone: [phone]
Company
[Legal entity name] · CIN: [CIN] · GSTIN: [GSTIN]
[Registered address]